Frequently Asked Questions:


Q: Do you accept credit cards as a payment option?

A:  Yes, we accept credit cards as a payment option but you will be charged a small fee. Other acceptable payment forms include: cash, check or money orders.

If you prefer online banking, please consult your financial institution to see if they are willing to send a direct payment to our office. Please be sure to include your rental address or storage unit and last name on your check or money order payments.


Q: When is the rent payment due?

A:  Rental payment is expected on the first of every month.  This applies for the following residents:

  • 42nd & Greengarden Boulevard
  • Alpine & Willowood Village
  • Winchester Apartments & Townhouses
  • Idyllbrook Village

If you reside at Laurel Ridge or Laurel Springs Apartments, payment is expected on the 15th of the month.


Q: What happens if my rent is late?

A: If your rent is late, there IS a five (5) day grace period until a late fee would apply. The late fee is $20.00.


Q: Do you offer non-smoking apartments or townhouses?

 A: Yes, we do! Pastore Builders has several communities and apartments that are non-smoking which include:

  • Laurel Ridge
  • Laurel Springs
  • Alpine Village (select apartments)
  • Winchester Apartments (select apartments)


Q: Does Pastore Builders allow any pets?

A: The ONLY acceptable pets are fish or birds in a cage. No other animals are permitted on the property for any reason. This applies to visitors as well, there are no exceptions.


Q: Which utility companies do we contact upon moving in? 

 A: There are a number of utility companies the contact including:

  • Penelec (for electricity)  1-800-545-7741
  • National Fuel Gas (townhouses only) 1-800-365-3234
  • Spectrum (cable, internet) 1-888-892-2253 

Q: What school district will my children attend?

A: Most all of our rental properties are located within the Millcreek School District. Laurel Ridge and our 8 unit complex, located at 42nd + Greengarden Boulevard, are situated in the City of Erie School District. Please refer to the school link located under each complex listing for further information.


Q: What would I do in case I lock myself out of my apartment? Or what if there is an emergency after business hours?

 A: If you are locked out or have an emergency after business hours please contact Don at 814-833-0405. It is imperative you leave a message as this is a residential listing and messages are often screened. Please leave your full name, a contact number, your full apartment address and your emergency.

If you are locked out, certain fees may apply. Please refer to our Resident Guidelines Form for fee information.


Q: If we are interested in viewing your apartments, when can we come for a tour?

A: We would be happy to show you anytime during normal business hours, even Saturdays by appointment. We schedule tours Monday through Friday, between 8:00 a.m. and 3:30 p.m. Please be aware if you would like to request a tour on Saturday, the appointment needs to be made by Friday before the end of business hours.  We prefer to be contacted by phone at 814-838-9640. You may also schedule an appointment online.


Q: When applying for an apartment, what factors are taken into consideration?  How soon will I know if I am approved?

A: We require a credit report on every individual 18 years of age or older who will be residing at the apartment. Management checks to see if your gross income is three times the monthly rental amount to establish if you qualify for the apartment. Once your credit is reviewed, any current or prior rental references are contacted and employment and/or monthly income are verified.

We try to process applications as quickly as possible. As long as you do your best in completing all the necessary information and we receive quick responses from your employer and landlord if needed, we can give you an answer the same day or following. If there are delays in respect to getting the answers we need to process your application, we will ask for your help to obtain the information we need.

Please note we do have a timeline of 3 days from the date you apply and place the monetary deposit in order to supply us with the necessary information to process your application. For example, if an applicant supplies us with a wrong number for the rental reference or if one should fail to bring in proof of their income. Both of these factors would prevent us from processing the application. After the 3rd day, we would remove the courtesy hold placed on the apartment and refund the partial deposit of $100.00.


Many other answers to questions and concerns can be found in the Resident Guidelines. If you have further questions, please contact us!